How to return goods safely...
Under the following conditions, MJK Xylem offers a 60 days return policy:
- Standard goods may be returned only after prior written individual agreement and subject to the following fees:
- Provided that goods are returned in unbroken original packaging, a fee of 15% of the invoice amount is charged.
- Provided that goods are returned in broken original packaging, a fee of 50% of the invoice amount is charged.
- Special customized goods cannot be returned.
- Costs and risks of shipping to MJK Xylem's address, are the sole responsibility of the purchaser.
- Returned goods are only accepted if an RMA is attached.
- Returned goods MUST be cleaned before sending. Non-cleaned goods will not be accepted/received, but will be returned to sender.